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Welcome to SundayCross.com Help Desk

Contact SundayCross.com

You can contact us by email. For general inquiries, please send emails to info@sundaycross.com. Please remember to check your email settings and make sure your return email address is a working one. Sometimes Hotmail, Yahoo mail, and some other free email services will direct incoming emails to your [Bulk Mail], [Junk Mail] or [SPAM Mail] folder. In this case, please be sure to check those email folders for our email(s). If you do not get a reply from us within 48 hours, most likely your email address is not working or we did not receive your email.

Browsing

A user-friendly web site to enhance your shopping experience is one of our goals here at SundayCross.com.

Located at the top of each page on our web site are the main product categories. To start browsing our web site, simply begin by selecting a category from that list. Within each category, you will find thumbnails of products. Some categories are comprised of several pages, and you can cycle through all pages within a category using PREVIOUS PAGE and NEXT PAGE. You can also go directly to a specific page within a category by selecting the corresponding [PAGE #]. Once a product selection is made by clicking on a product thumbnail, you will arrive at the [Product Information] page where product specs and price will be displayed.

You may return to our homepage at anytime by clicking on SundayCross.com logo which is located on the top-left corner of each page.

Search

If you are in search of a particular product, you may use our search box which is located at the top-right corner of each page. Simply type in the desired keyword, style # or style name in the search box and click on the button. You can also search for an item via price range search. This feature is located on the left-side panel. If you cannot find the product that you are looking for, please contact us. Be sure to check back with us regularly as we are continually expanding our selections.

Product Availability

All items that are marked [IN STOCK] are currently available for immediate delivery. If any item is marked [SOLD OUT], the add-to-cart button will be disabled. If you are placing an order on any of our [PRE-ORDER] item, we will notify you immediately via email as to the expected date of delivery.

SundayCross.com Shopping Cart

In category pages, You can add any item to your shopping cart by click on the add to cart button.
In product information pages and price range search pages, you add an item to your Shopping Cart by click on the Add to Cart button.
To purchase multiple quantities of a particular item, simply change the number in the [QTY] box and click .
To delete an item, change quantity to 0 or select the corresponding check box and then click on .
If you see an item that would interest your friends, you can click on the Email Friend in the corresponding [product information] page. You will be able to email that specific product information to your friend. Please make sure you've enter the email address correctly.

Shipping Information

FREE STANDARD SHIPPING AND HANDLING IN USA AND CANADA

SundayCross.com ships your orders at no charge via USPS Standard delivery, allow 2 to 7 business days for delivery in USA.* All orders over 1lb. weight will automatically be shipped via USPS Priority at no additional charge.

We offer FREE SHIPPING within USA and CANADA on all the products we have in store. All items are send to the US Postal Service within 48 hours for delivery unless specified otherwise. The USPS shipping time usually take 2 to 7 business days for delivery. However, it may take longer during the holiday peak seasons. You will be able to track your order on our web site by using Your Reiceipt ID or Order Number.

Please contact us if you don't know your Receipt ID or Order Number.

EXPEDITED SERVICE:

You can at anytime add [Expedited Service] prior to checkout and have sundaycross.com expedite your entire order. This service is OPTIONAL and is available for an additional fee of USD$6.00 for PRIORITY. All expedited orders are shipped via USPS PRIORITY MAIL. This feature can be found right above the checkout button. Expedited orders are prepared and shipped within 48 hours and delivered to you in usually 2 to 5 business days. Please note that priority mail are not guaranteed by USPS to arrive on time. when shipping your order via Priority, there's always a chance of it taking longer than usual during the holiday peak seasons.


NOTE: EXPEDITED SERVICE FEES AND INTERNATIONAL SHIPPING CHARGES ARE NOT REFUNDABLE.

Products are sent directly to the address stated in your [BILLING INFORMATION] unless you have specified a different shipping information during checkout process. You can also notified us in advanced or immediate after you've placed your order.

Delivery Guarantee: We stand behind all products we offer and take extended measures to ensure your order arrive in perfect condition. If your order does not arrive in satisfactory condition, just send it back to us and we will replace it promptly.

INTERNATIONAL SHIPMENTS:
SundayCross.com can now accept credit card and PayPal transactions for shipments to to countries including Australia, Canada, Finland, Netherlands, New Zealand, Sweden, and United Kingdom.

Important note for international orders using credit cards: Shipping charges will be added during check-out through the PayPal Server.

Orders shipped via International Air Mail:
United Kingdom, New Zealand, Australia, Sweden, Netherlands, Finland:
1 to 2 items: $1.97 USD flat rate
3 to 4 items: $2.97 USD flat rate
5 to 7 items: $3.97 USD flat rate
8 items and above: $5.00 USD flat rate

Orders shipped via International Express Mail:

Canada:
$27.00 USD flat rate

United Kingdom, New Zealand, Australia, Sweden, Netherlands, Finland:
1 to 3 items: $29.00 USD flat rate
4 items and above: $32.00 USD flat rate


Please note, international shipping charges are not refundable.


If you prefer to ship via first class mail, or for countries not listed above, we accept International Postal Money Order as payment for your order.
STEP 1: Please email us at: info@sundaycross.com to let us know what items you wish to order and we'll email you back for the total amount due including shipping charges.
STEP 2: Print out a copy of your shopping cart, then print legibly your shipping address on the back of it. Please include your email address on the back of your shopping cart print out so we can notify you when the item ships.
STEP 3: Obtain an International Postal Money Orders from your local post office. NOTE: Please make sure it is made payable to "AQUAMODE".
STEP 4: Mail your International Postal Money Order with a printed copy of your shopping cart to:

AQUAMODE
15386 Ashley Ct
Whittier, CA 90603
USA


STEP 5: Email us at info@sundaycross.com to let us know that an order is on the way. It would be best to include the items you ordered so we can reserve it for 10 days. We will process your order upon receipt of your payment.,

Checkout

To make a purchase, double check the content of your shopping cart and click the button located at the bottom of your shopping cart page. Please follow the instruction and input the proper credit card billing information.

SundayCross.com accepts the following major credit cards for purchases:


Pay me securely with any major credit card through PayPal!
Visa MasterCard Discover American Express eCheck

Special Offers: Please do not add the special offer item(s) into your shopping cart. If your purchase qualifies to receive the special offer item(s), it will automatically be included in your package.

Your credit card transaction will appear on your bill as [PAYPAL *AQUAMODE]. SundayCross.com is an aQuaMode company.

[Other Payment Options]

Order Tracking

You can track your SundayCross.com order(s) online. To begine tracking your order, please click on the [Order Tracking] link located inside of the navigation bar at the very top and bottom of each page. You then enter your Receipt Number or Order Number. This number can be found in your order confirmation email. If you don't have one, please contact us and provide your name, your email address and date of purchase, so we can email you the tracking information. All sundaycross.com orders are prepared and shipped within 48 hours (2 business days), unless specified otherwise. 90% of the items we carry are shipped within 24 hours.

Sizes

One size fits most.

Order Cancellation

You may cancel your order anytime before we ship out your package. Once your package is shipped and you still would like to cancel your order, please follow the [RETURN POLICY] below.

Return Policy

At anytime, within 30 days after the date of purchase, you may return any of the following item(s) to SundayCross.com, for a full refund (Expedited Service Fee is not refundable.):

  • Necklaces and Bracelets

We can process returns and refunds only for items purchased from SundayCross.com. Upon receipt of your order and you found out that the item is not what you are looking for, or it doesn't fit you right, you may return the item back to us for a refund. Please note the Expedited Service Fee is not refundable. Items that are soiled (perfume), unsellable condition, detached hang tag or missing parts will be charged a (20% of your purchase price) restocking fee. All returns must be shipped back to us via USPS First Class Mail or Priority Mail. DO NOT SHIP RMA ITEMS VIA UPS, FEDEX, DHL, USPS EXPRESS MAIL, OR ANY SIGNATURE-REQUIRED SHIPPING SERVICES. Please consider insuring or provide tracking with your return. We are not responsible for lost merchandise.

WE DO NOT ACCEPT ANY RETURNS AFTER 30 DAYS OF PURCHASING. All returns must be in original packaging accompanied by a RMA number. Please contact info@sundaycross.com for your RMA number.

Packing Slip

An electronic packing slip / order confirmation is emailed to you upon your purchase. If you do not have your packing slip and wish to receive a copy, please contact us with Your name, your email address and your receipt ID or order number.

*SundayCross.com reserves the right to change or update these policies at any time without notice.


 
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